My Personal Rule of Thumb When Outsourcing

February 7, 2008 at 5:13 pm Leave a comment

Who’s doing your HR when you outsource?

It matters because what you produce with outsourcing will eventually get to your customer.

My rule of thumb – if it’s a silent product (t-shirt, cell phone), outsourcing is fine.  Unless you want your product to go from silent to special (homemade cookies, custom-made guitar).

If it’s a product that has customer interaction, never out-source.  Your company should be able to control its own people (through HR) and keep the spirit of the company in-house.

When you outsource, you’re letting a 3rd party hire and control your image.

I mention this because Comcast, who hires third-party contractors for their on-site work, never showed up yesterday.  Yes, it is Comcast’s fault that their third-party contractor didn’t show.


Entry filed under: business. Tags: , , , , .

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