Darren Rovell knows the Genius of Brian Feener

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May 27, 2008 at 10:45 am Leave a comment

What’s Beef?

Jadakiss and DJ Green Lantern are still beefing.

What does this have to do with business? It’s the final quote by the DJ when he says that it’s “not on me, it’s on him” to reach out and try to resolve the issue.

Guess what, when your customers feel that you’ve slighted them with customer service, it will never be on them to reach out and try to resolve the issue. Even if their reaching out would create a real, long-term benefit to them, they will never give you an opportunity to ask for forgiveness in a gift basket.

You will need to make it your priority to MAKE the opportunity.

(Of course, there are limits. Like a theology teacher once told me: “An apology is like a FedEx package. You can always refuse the delivery. But it’ll never be accepted if never sent.”)

May 21, 2008 at 8:05 pm Leave a comment

Facebook groups

What can you do with a facebook group?  How can you turn it into something tangible?

We’re going to find out…

May 13, 2008 at 10:12 am Leave a comment

Think Like: A Restaurant Chef

A good restaurant chef would never send out his food before tasting it himself.

A good restaurant chef would never use anything but the freshest ingredients.

A good restaurant chef has her own person style when sending the dishes out from the kitchen.

She has sous-chefs that follow her lead, and help her bring the food to as many people as possible.

She is always changing the menu, but never changes the overall theme of the menu. She is trying to find new foods and tastes and trying to appeal to lots of pallets.

When you’re in business, how can YOU think like a restaurant chef?

April 24, 2008 at 4:14 pm Leave a comment

Lessons We Can Learn from Linux

Linux is slowly becoming ubiquitous.

By 2013, with the increasing sophistication of cell phones and the inevitable popularity* of mini-laptops like the Eee PC (Asus), Mini-Note (HP), and Cloudbook (Everex), Linux will become a real option for many consumers who will not make the switch from Windows after the purchase. According to ABI Reserach (via Matt Asey blog on CNET), 20% of the mobile market will be running on a Linux-based platform.

Linux in the Park

What once was considered an impossibility, Windows will eventually not be in every computer you turn on. Not only that, but there will be a fairly decent chance that the version that you are working on will be unfamiliar and there will be a varying learning curve.

What does that mean for non-software developers, or production-line-based business?

First, it shows that no matter how powerful a company may seem, there are always chinks in the armor that can be exploited. Microsoft Windows, for all its good features, is really expensive to produce. It does not make sense for Windows to be in every mobile phone as many of the American carriers have chosen to (practically) give away phones for free with a 2-year commitment. A Linux-based OS provides opportunity for those carriers to improve the quality of the experience on their phones without raising prices. Every company in the world has made choices about how to offer their product or service. The key for competitors is to exploit the differences.

Secondly, those who cannot accurately forecast up-and-coming developments in their field will be left behind. This reinforces the fact that you (yes, YOU, my dear reader) need to read the WSJ, need to read a trade publication, need to read about things that are happening outside of the industry, and need to continually improve yourself if you want to compete. There is no law that states that your company WILL make more money in the future. Calculated risk is acceptable and necessary in order to proceed. Understanding the existing and future market is critical in developing that calculation. This is important for companies AND individuals (that is, if you care at all about your career).

*Assuming that the market regulates itself and that there are some crazy government regulations that prevent people from taking advantage of awesomeness or the companies don’t start trying to trick their customers.

[image CC from John Vetterli]

April 23, 2008 at 6:40 am Leave a comment

New template

The red was hurting my eyes every time I logged on.  Green’s my favorite color anyways.

Let me know what you think.

April 22, 2008 at 10:28 am Leave a comment

Business Flossing

Flossing is generally considered a good thing for everybody. It promotes good gum health and my dentist always tells me that I need to do it more.

I can haz floss?

So what is the business application of this idea? I think it may just be good customer service.

  • It’s a hard habit to get into, an easy one to keep doing.
  • Small actions go a long way.
  • It should be daily. Not just when you want to.
  • The short term effects aren’t always palpable.
  • The long term effects are always palpable.
  • Both are covered in wax. (Ok… so maybe all of these don’t work perfect.)

Add your thoughts and ideas in the comments. What is the flossing of business?

[image CC from pjmorse]

April 22, 2008 at 6:03 am Leave a comment

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